FAQ

Frequently Asked Questions

Q: What is AURRI?
A: AURRI is a skincare brand focused on gentle daily skincare products that support soft, nourished, healthy-looking skin.

Q: What are AURRI products made for?
A: AURRI products are designed for simple daily skincare routines and help support a soft, moisturized, healthy-looking skin feel.

Q: Are AURRI products for daily use?
A: Yes, AURRI products are designed for daily skincare use. Start with a small amount and adjust based on your skin’s needs.

Q: Can AURRI products treat acne, eczema, or other skin conditions?
A: No. AURRI products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any medical condition.

Q: Should I do a patch test before using a product?
A: Yes. We recommend doing a patch test before full use, especially if you have sensitive skin or are trying a new skincare product.

Q: What should I do if irritation occurs?
A: Stop using the product and consult a qualified professional if irritation continues.

Q: How do I use AURRI skincare products?
A: Apply a small amount to clean, dry skin as part of your regular skincare routine. Use as needed for a soft and nourished skin feel.

Q: Where can I find my order status?
A: After placing an order, you will receive order updates by email. Please use the same email address used at checkout.

Q: How long does shipping take?
A: Shipping times may vary based on your location, order processing, and carrier delays. Tracking details will be shared when available.

Q: Can I return opened skincare products?
A: For hygiene and safety reasons, opened or used skincare products may not be eligible for return. Please check our return and refund policy for details.

Q: How can I contact AURRI support?
A: You can contact us through our store contact page or email us at hey@mukhtarllc.co. Please include your order number if your message is about an order.